FAIM (FIDI ACCREDITED INTERNATIONAL MOVER) is sponsored by FIDI, the Internationl Federation Of Worldwide Moving Companies, which is based in Belgium and represents the best of the professional overseas moving industry. FIDI is a unique organization founded in 1950, which sets out to create an environment in which financially sound and quality minded companies across the globe work together. THE FAIM QUALITY PROGRAM has been developed in conjunction with ERNST & YOUNG CONSULTING, the worldwide known auditing company, and it is intended to be a more thorough and rigorous audit of a company's approach to quality processes than the ISO STANDARD, for instance. The audit includes an independent personal assessment undertaken by Ernst & Young, and takes in an examination of files, procedures, customer care and operational efficiency. In addition, members of the management and operational staff are selected at random for interview to ascertain their level of knowledge and competence. Given the intensity of the audit, which is repeated every two years, MUDISA is very pleased to have obtained FAIM. We truly believe this achievement will be reflected in our ability to pursue our commitment to provide you with the best in terms of service and care on all international moves. "We are very satisfied with your company, which has assisted us since 1996. We wish to you lots of success." Mr. Mario Valcárcel Novo OPS / OMS